Terms of Service and Privacy Policy

1. Terms

By accessing the website at http://thermotex.com/, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

  • a. Permission is granted to temporarily download one copy of the materials (information or software) on the THERMOTEX™ website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    • i. modify or copy the materials;
    • ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    • iii. attempt to decompile or reverse engineer any software contained on the THERMOTEX™ website;
    • iv. remove any copyright or other proprietary notations from the materials; or
    • v. transfer the materials to another person or “mirror” the materials on any other server.
  • b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by THERMOTEX™ at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  • a. The materials on THERMOTEX™ website are provided on an ‘as is’ basis. THERMOTEX™ makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  • b. Further, THERMOTEX™ does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall THERMOTEX™ or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the THERMOTEX™ website, even if THERMOTEX™ or a THERMOTEX™ authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on the THERMOTEX™ website could include technical, typographical, or photographic errors. THERMOTEX™ does not warrant that any of the materials on its website are accurate, complete or current. THERMOTEX™ may make changes to the materials contained on its website at any time without notice. However THERMOTEX™ does not make any commitment to update the materials.

6. Links

THERMOTEX™ has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by THERMOTEX™ of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

THERMOTEX™ may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Calgary, Alberta and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Privacy Policy

Your privacy is important to us.

It is the THERMOTEX™ policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • We will only retain personal information for as long as necessary for the fulfilment of those purposes.
  • We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. Thermotex may change this privacy policy from time to time at Thermotex’s sole discretion.

Warranty & Return Policy

LIMITATIONS: ALL WARRANTIES IMPLIED BY STATE OR PROVINCIAL LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY LIMITED TO THE DURATION OF THE LIMITED WARRANTIES SET FORTH ABOVE. Some jurisdictions do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to you. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFIT OR MEDICAL EXPENSES CAUSED BY ANY DEFECT, FAILURE, MISUSE, OR MALFUNCTION OF THE PRODUCT. Some jurisdictions do not allow the exclusion of limitation by incidental or consequential damages, so the above limitation or exclusion may not apply to you.

The company will not be responsible for damages or losses, direct or indirect, caused by misuse, abuse, accident, negligence, conditions of transport or storage or failure to follow instruction. The company will not be responsible for any statements that are made or published, written or oral that are inconsistent with the facts as published in the literature or specifications furnished by the company. This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

The THERMOTEX™ Therapy System comes with a 30 day money back guarantee and is covered by a 12 month parts and labour warranty. To qualify for this guarantee the following obligations must be fulfilled:

  1. The new THERMOTEX™ Therapy System is not like a regular heating pad. Read the instructions carefully and commit to using this product as a routine therapy.
  2. The THERMOTEX™ pad must be used for at least 30-45 minutes, twice daily. It can be used more often if required.
  3. If after 30 days of faithful use as instructed, the THERMOTEX™ Therapy System has not helped the condition, return it to the dealer the product was purchased from.
  4. The warranty registration card must be filled out at: www.thermotex.com/thermotex-warranty-registration

Contact THERMOTEX™ if any unexpected product occurrences are experienced or if there are any questions. 1-800-975-0253