30 Day Money Back Guarantee & Warranty Policy

LIMITATIONS: ALL WARRANTIES IMPLIED BY STATE OR PROVINCIAL LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY LIMITED TO THE DURATION OF THE LIMITED WARRANTIES SET FORTH ABOVE. Some jurisdictions do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to you. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFIT OR MEDICAL EXPENSES CAUSED BY ANY DEFECT, FAILURE, MISUSE, OR MALFUNCTION OF THE PRODUCT. Some jurisdictions do not allow the exclusion of limitation by incidental or consequential damages, so the above limitation or exclusion may not apply to you.

The company will not be responsible for damages or losses, direct or indirect, caused by misuse, abuse, accident, negligence, conditions of transport or storage or failure to follow instruction. The company will not be responsible for any statements that are made or published, written or oral that are inconsistent with the facts as published in the literature or specifications furnished by the company. This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

The THERMOTEX™ Therapy System comes with a 30 day money back guarantee on personal products only, and is covered by a 12 month parts and labour warranty. To qualify for this guarantee the following obligations must be fulfilled:

  1. The new THERMOTEX™ Therapy System is not like a regular heating pad. Read the instructions carefully and commit to using this product as a routine therapy.
  2. The THERMOTEX™ pad must be used for at least 30-45 minutes, twice daily. It can be used more often if required.
  3. If after 30 days of faithful use as instructed, the THERMOTEX™ Therapy System has not helped the condition, return it to the dealer the product was purchased from.
  4. The warranty registration card must be filled out at: www.thermotex.com/thermotex-warranty-registration

Contact THERMOTEX™ if any unexpected product occurrences are experienced or if there are any questions. 1-800-975-0253

Product Shipping, Delivery and Returns


Exact shipping costs will be calculated once you have provided your address with your order. Free shipping is offered for all THERMOTEX™ purchases over $300 in Canada and USA (excluding tax, shipping costs and the use of promotional codes).

Projected Shipping Costs

Standard shipping costs have been estimated below. Costs vary within each area specified. Express Shipping costs are not reflected below and will be calculated with your order. Rates below do not reflect GST.

Platinum, Gold, Knee, Elbow, Wrist $25 $17 $25 $30 $25
Foot $25 $18 $29 $35 $33
Professional $28 $22 $33 $41 $42
Pet Bed (Small) $31 $22 $35 $44 $45
Pet Bed (Large) $34 $24 $39 $49 $50
Pet Pad $36 $27 $42 $52 $55
Equine 12 Pad Blanket $47 $36 $55 $68 $105
Equine Extended Leggings $27 $20 $31 $37 $38
Equine Hood $21 $17 $25 $29 $22
Equine Neck $25 $19 $28 $35 $34
Equine TMJ Hood $21 $17 $25 $35 $22

Shipping Time

We are proud to offer same-day shipment on all THERMOTEX™ orders placed before 1PM MST Monday to Friday, to ensure the quickest delivery possible.

CANADA shipments sent by UPS (Standard Delivery) will take 2 – 4 business days depending on location.

For residents in CANADA and UNITED STATES if your address is a PO Box, the shipment will be sent out via Canada post and delivery will be 4 – 7 business days depending on location within Canada and may up to 10 business days to the United States.

UNITED STATES shipments will be sent by UPS (Expedited Service) will take 1 – 2 business days depending on location.

For any questions regarding Projected Shipping Costs or Shipping Time please contact Thermotex at 1-800-975-0253.

Return Policy

The THERMOTEX™ Return Policy applies to PERSONAL PRODUCTS ONLY. For hygienic reasons, pet and equine products are non-refundable. If you have further questions, please contact us at 1-800-975-0253

To honour your personal product return, you must return THERMOTEX™ products in like new condition with all original materials included with the shipment. Refunds do not include the cost of shipping. Once the product is received, a refund will be processed.